The Story About Us
Out mission is to enable people to acquire the right technology, with Res-Q, without a need of an interpreter, the safe way
How it is started
Res-Q (Rescue) IT was founded by Nick Shmakov and Raj Chaulagai in 2009, with the mission to provide top-notch information technology (IT) support to small and medium-sized businesses as well as residential clients. In 2010, Raj and Nick decided to pursue different paths, leaving Nick as the sole director of Res-Q IT. Under Nick’s leadership, the company has continued to grow and innovate, setting new standards in the IT support industry.
Our Team
Our team at Res-Q IT is a group of passionate, dedicated, and technologically savvy individuals who are committed to delivering exceptional service. Clients can trust that every interaction with our team will be positive and consistent, regardless of which member they work with. Our ethos is simple: we treat each client as our only client, and we aim to build lifelong relationships with every customer. This commitment to excellence ensures that once an IT issue is resolved, it stays resolved.
In 2014, Res-Q Computer Services was honoured with a Special Judges Award for the Most Innovative Business in the Belmont Small Business Awards and was recognized in the Top 100 Most Influential Awards. These accolades reflect our dedication to innovation and excellence in the IT support sector.
Business Excellence
Over the past six years, Res-Q IT has experienced remarkable growth, expanding by 40% year on year. This success is built on our core values of mutual respect and exceptional client service. Providing a full range of IT services with a personal touch is challenging, but it’s what sets us apart.
Our business model focuses on offering comprehensive IT support services, including software, hardware, web development, networking, and business systems. By being a one-stop shop for all IT needs, we ensure our clients receive consistent, high-quality service. We achieve this by running specialist teams that follow well-defined processes and by automating as many business and service-delivery systems as possible. Additionally, we demand the same level of quality from our partners and suppliers.
Our Commitment to Customer Satisfaction
We are committed to ensuring every customer is satisfied with our services. Our approach includes:
Following a rigorous client onboarding process
- Using detailed checklists at every step
- Providing honest and transparent advice
- Collecting and analyzing customer feedback
- Complying with our published service levels
- We follow up with every client through customer satisfaction surveys and have a structured process for reviewing and implementing feedback for continuous improvement
Why Choose Res-Q IT?
If you want your computers, software, or network managed professionally with minimal fuss, consider the Res-Q Team to maintain your infrastructure.
We’re available 24/7/365 and can provide remote assistance, ensuring your business experiences minimal downtime. We’ll ensure your IT systems run smoothly, allowing you to focus on your core business activities.
Our mission is to provide your business with tailored solutions that are cost-effective, keeping you ahead of your competitors. We understand the unique needs of small and medium-sized businesses, having worked closely with hundreds of clients to streamline their processes in smart and efficient ways.
Res-Q Business IT Services Solutions:
- Microsoft 365 Set up and Support
- Managed Services – Complete Management of your Systems.
- VoIP Telephony – Save money by utilising Fully Managed Phone System.
- Citrix Virtual Desktop Solutions.
- VMware Server Virtualisation.
- Continuous network monitoring and fault detection.
- Disaster Recovery Planning.
- Support management system and reporting.
- Remote and onsite support, year round, 24 hours a day.
- Quick, cost effective IT support Technical manager and main point of contact.
Res-Q Computer Services – Home Services:
- Fast, friendly and qualified service.
- Your problems solved quickly.
- Internet setup and troubleshooting.
- Data recovery and disaster prevention.
- Securely erase data you want kept secret.
- File Storage issues and space optimisation
- Wireless networks set up and troubleshooting.
- Virus removal and Cyber protection.
- Hardware issues resolved with minimum disruption.
- Upgrades and new system advice.
