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Business Phone Systems – How not to miss the call again

21 May 2019

Missing the phone call in most cases means losing a business. What do the modern phone systems offer to businesses that mitigates this risk?

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How not to miss the call again – Business Phone Systems

Missing the phone call in most cases means losing a business. What do modern phone systems offer to businesses that mitigates this risk?

Some of you who used to have a phone bill from a Telco company remember seeing a mysterious charge for Line Hunt or Call Circulate. What is it exactly, who is hunting what and what are these spooky terms replaced with in a newer system?

Let’s imagine you advertise a number in a local Western Suburb’s business directory. The customer rings that number. However, you are in a middle of a conversation with another client who rang a few minutes earlier. Line Hunt or Call Circulate would automatically find and redirect this new call to another number and/or circulate the call until you finish the conversation. The feature was (and still is) available on Telstra’s ISDN lines but is soon to be disconnected from the end of September this year, as the NBN rollout continues to bring business-grade networking solutions online.

The Line Hunt and Call Circulate feature is replaced by Ring Groups and Queues

How not to miss the call again - Business Phone Systems
How not to miss the call again – Business Phone Systems

When you are on the call and another client rings your business number, the call lands in the queue and is picked up by the next available person. The number of people in a queue depends on the number of incoming lines you have. We recommend to our clients to always have the option to redirect the calls to a mobile or voice mail should you exceed the number of lines set up for your system. Check  the call redirection now as the missed call might mean a silence, and silence is not always fun for businesses looking to get more sales through the door.

Line Hunt and Call Circulate generally attract a charge from $10 to $46 per additional line. If you have already upgraded your system you should have Queues as part of the Professional License and Ring Groups as part of the Standard License.

Is Queuing Client Calls A Good Thing? The difference between a Queues and Ring Groups in our Article Here

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