Are you looking for a complete, plain-English Managed IT Services Perth solution for your business or home office? Look no further than Res-Q Computer Services and Supplies.

We offer services to both business and residential clients, so if you want your computer, software, network and IT issues sorted out quickly and professionally, why not consider managing everything through us? We are a team of mobile IT Engineers with an amazing managed service that takes all the worry out of IT. We are available 24/7 every day of the year, and can usually work remotely at any time, so you suffer minimum downtime.

Employing a managed IT service with Res-Q comes with many advantages, including:

  • Set monthly bills
  • Proactive maintenance
  • Better performance and productivity for your business

The convenience of monthly bills

When you choose to have Res-Q manage your business IT requirements, we can offer you the convenience of set monthly bills – we won’t bill you every time you call or email us!

Your monthly bill can include all of the following services:

  • Hosted and Online Exchange Server Solutions
  • Managed Services – Complete Management of your Systems
  • VoIP Telephony – Save money by utilising Fully Managed Phone System
  • Citrix Virtual Desktop Solutions
  • VMware Server Virtualisation
  • Continuous network monitoring and fault detection
  • Disaster Recovery Planning
  • Support management system and reporting.
  • Remote and onsite support, year-round, 24 hours a day
  • Quick, cost-effective IT support
  • Technical manager and main point of contact

If you want to learn more about our managed IT services, please contact Res-q today and discuss how we can help your business thrive.

Proactive maintenance to make sure your business is always performing at its peak

We won’t sit around and wait for you to call us when your systems software or network needs upgrading or maintaining. Our managed IT services include continuous network monitoring and fault detection – we are always keeping an eye on your system to make sure it’s always performing its best.

Talk to Perth’s IT experts today to find out how our services can benefit your small or medium-sized business.

Better performance and productivity for your business

At Res-q, we know that running a business takes a lot of time and energy. That’s why we provide a managed IT service to take care of all the ‘behind-the-scenes’ IT requirements of a business, so you can focus on the important things, like making a profit!

Our goal is to give your business a custom-made solution that doesn’t cost the earth and keeps you one step ahead of your competitors. We know how small and medium-sized businesses operate. Choose Res-Q and work with us to streamline your business processes.

Perth’s Managed IT Solutions Specialists

Learn more about our managed IT solutions by chatting with us today. We can be efficiently managing and running your business IT requirements in no time, so you will no longer have to worry. And don’t forget – we also offer residential IT solutions, we are not just for businesses! So, contact us and let’s talk about your IT issues, needs, worries and woes. No matter your situation, Res-q will be able to help!

How not to miss the call again – Business Phone Systems

Missing the phone call in most cases means losing a business. What do modern phone systems offer to businesses that mitigates this risk?

Some of you who used to have a phone bill from a Telco company remember seeing a mysterious charge for Line Hunt or Call Circulate. What is it exactly, who is hunting what and what are these spooky terms replaced with in a newer system?

Let’s imagine you advertise a number in a local Western Suburb’s business directory. The customer rings that number. However, you are in a middle of a conversation with another client who rang a few minutes earlier. Line Hunt or Call Circulate would automatically find and redirect this new call to another number and/or circulate the call until you finish the conversation. The feature was (and still is) available on Telstra’s ISDN lines but is soon to be disconnected from the end of September this year, as the NBN rollout continues to bring business-grade networking solutions online.

The Line Hunt and Call Circulate feature is replaced by Ring
Groups and Queues

How not to miss the call again - Business Phone Systems
How not to miss the call again – Business Phone Systems

When you are on the call and another client rings your business number, the call lands in the queue and is picked up by the next available person. The number of people in a queue depends on the number of incoming lines you have. We recommend to our clients to always have the option to redirect the calls to a mobile or voice mail should you exceed the number of lines set up for your system. Check the call redirection now as the missed call might mean a silence, and silence is not always fun for businesses looking to get more sales through the door.

Line Hunt and Call Circulate generally attract a charge from $10 to $46 per additional line. If you have already upgraded your system you should have Queues as part of the Professional License and Ring Groups as part of the Standard License.

Is Queuing Client Calls A Good Thing? The difference between a Queues and Ring Groups in our Article Here

When was the last time you checked the health of your home or business wifi?

Wireless internet has revolutionised the way we work and enjoy leisure activities. But setting up great wifi coverage for your home or business can sometimes be frustrating, especially if you experience a weak signal or your wifi coverage cuts in and out.

These days, there are many ways that you can figure out how your wireless network is performing. The reality is that everyone’s wireless network is competing with everyone else’s wireless network, signals are being crossed, wireless channels are being confused. It helps to be using a channel that doesn’t have a lot of competing wireless networks using that same channel – and if you don’t know what this means or how to improve your wifi at home or in the office – don’t worry! RES-Q IT can help.

If you experience issues with your wifi, you should consider having the professionals from RES-Q carry out a wifi analysis review. An IT expert specialising in wifi coverage can help to sort out issues such as:

  • Channel congestion
  • Poor coverage areas
  • How to improve coverage and speed

Channel Congestion

Adjacent and co-channel interference can wreak havoc on the performance of your wireless internet network. Whether your business or home is suffering from channel congestion, this issue can be frustrating and difficult to fix.

RES-Q can help sort out your wireless network channel congestion issues. Contact us today for a free consultation!

Poor Coverage Areas

If your home or business has poor wifi coverage and you’ve tried fixing it by placing your router in a more central location, swapping your router for a more powerful one, installing a repeater and/or ensuring your neighbours aren’t stealing your wifi – then it might be time to hire a professional to carry out a wifi analysis review.

The Perth wireless network experts at RES-Q can sort out your poor wifi coverage – contact us today for a free consultation.

How to Improve Coverage and Speed

By booking a wifi analysis review with Perth’s RES-Q, you will be taking the first step to improving your wifi! We will be able to tell you how you can improve your coverage and speed, and then take steps to do this for you if required.

Don’t put up with channel congestion, poor coverage areas and overall terrible wifi in your home or place of business. In this digital age, the world runs on wifi, and you need a great connection whether you are carrying out important business or gaming online at home while your partner is watching Netflix.
The right technician can ensure your wireless network system works reliably and is easy to maintain. Your wifi network is your conduit to the rest of the world, and everyone from your staff to your customers to your family needs to use it to communicate. Don’t let a shoddy network let you down any longer!

Contact RES-Q today to book your wifi analysis review and get your wireless network performing at peak condition!

We offer Easy to use and Powerful VoIP Business Phone systems for Medical and Legal Practices located in Claremont and Western Suburbs. This year Telstra announced the end of sale and removal of their traditional phone systems. It is a time now to switch to new generation phone system. The Internet-based telephony is on the rise and predicted to reach US$1.6 Billion dollars.

Internet speeds have gone up since NBN roll-out. The majority of the Legal and Medical practices in Western Suburbs are already enjoying the benefits of National Broadband Network. The other areas of Claremont, Nedlands and Dalkeith are soon to be connected to the fast network. Get ready today!

What does it mean to you?

Legal firms and Medical Practices in Claremont will experience the great cost reduction from switching to new generation Business Phone System. Res-Q is able to save you up to 80% of the costs of a legacy PBX. One of our many recent project working for a legal firm we managed to dramatically reduce the Telecommunication expenses. From averaging $3000 it is now down to $550 flat fee per month.

The other benefits include:

  • World-class Phone System available in Claremont
  • Calls to mobile, National and 1300 are all included
  • Mobile App allows you to have your office phone in your pocket
  • Increasing the number of incoming lines is fast and easy

What do you need to know?

There are number of growing businesses in Western Suburbs who are embracing new VoIP technology. The majority of Business Owners that are not yet connected considering Pros and Cons of the new trend. The biggest fear is the cost of making a mistake while switching to something that is still in early stage of development. Res-Q started implementing and managing Business Phone Systems in 2010 using legacy copper lines. We have a proven track record in delivery quality solutions to business in the Perth region. Same as MP3s and its predecessors’ CDs, tapes and round tables, the VoIP Phone Systems are on the rise. From being the only alternative to making cheap calls overseas to a one of the fastest growing industry.

  • Check if your current phones were purchased outright or leased
  • Look up the model of your current headset and save money if compatible
  • Take a look at your current phone bill and note down the lines and associated phone numbers
  • Check if your internet speed. You are Phone System ready if ping is less than 15ms and you should have a good experience with VOIP