Self-help
Knowledge Base
Short, plain-English articles that cover the issues we get asked about most. Save yourself a phone call — or call us anyway, we don't mind.
Troubleshooting
- Smart home and devices: safe resets, family networks and simple troubleshooting A simple home guide for smart device resets, Wi-Fi connection issues, and safer family network habits — without losing your settings to a factory reset.
- How to restart your modem (and why it fixes most Wi-Fi issues) A simple modem restart and speed-test guide to help you work out where an internet problem is actually coming from before you call the carrier.
- Microsoft 365 and email help: Outlook, passwords and account access A practical first-check guide for Outlook problems, Microsoft 365 password resets, and account access issues — what to try before calling support.
Can't find the answer? Get in touch — a Res-Q technician will help you work it out.