How can we help?
Pick the path that matches where you are. We’ll get you to the right place.
I have a Res-Q account
Log in to see your services, raise a support request, or check on an existing ticket.
Client Access →I need help right now
Talk to a human in Claremont. Phones answered Monday–Friday, 9 AM–5 PM.
(08) 6555 6500 →I’m not a customer yet
New to Res-Q? Tell us what you’re after and we’ll respond within one business day.
Get in Touch →Just checking on something
Service status, planned maintenance, and recent incident updates.
System Status →Thursday Tech Check-In
Every Thursday between 2:00 and 3:00 PM, our Claremont team holds a short check-in window for quick advice, simple questions, or working out whether something needs a proper support request. Bookings preferred — subject to technician availability. If your question turns into chargeable support during the hour, $30 off.
Common questions, answered
Short, plain-English articles that cover the issues we get asked about most. Save yourself a phone call.
Getting started with Res-Q
What to expect when you contact us, how we onboard new clients, what to prepare for your first call.
Read article →Cyber Safety at home & work
Strong passwords, MFA, recognising phishing, what to do if you think you’ve been compromised.
Read article →Microsoft 365 & email
Common Outlook issues, password reset, shared mailboxes, calendar problems, account help.
Read article →Internet, Wi-Fi & NBN
Restart your modem, run a speed test, dead spots, “is it me or my carrier?” — diagnose before you call.
Read article →Phone systems
3CX basics, call forwarding, voicemail setup, conference room dialling, common admin questions.
Read article →Smart home & devices
Reset patterns, app re-pairing, voice assistant troubleshooting, family network safety.
Read article →What happens next
No bouncing between people. Same Claremont team from the first phone call to the close-out summary — that’s the trust moment, and it’s the bit we take seriously.
Reach us how it suits you
Visit (by appt)
Suite 7, 216 Stirling HwyClaremont WA 6010