Only join when expected
Start a session only when you are already speaking with Res-Q IT or have a confirmed support request.
Remote Support
Start a secure support session with Res-Q IT.
Use this page when a Res-Q IT technician asks you to join a remote support session. The secure session tool opens in its own ScreenConnect window.
ScreenConnect Session
Enter the session code or follow the technician's instructions in the secure support panel below.
For your security, the remote support tool opens in its own secure ScreenConnect window.
Launch Remote Support →Enter the session code your technician gives you. Only start a session while you're on the phone with Res-Q IT.
You stay in control
The technician will explain what they need before viewing or controlling your device.
Need help?
If the panel does not load, call Res-Q IT on (08) 6555 6500 and we will guide you through the next step.