Diagnose first.
Spend later — only on what fixes it.
Most “slow Wi-Fi” isn't actually the Wi-Fi. About two-thirds of the time, it's the modem, the channel, the position, or a device hogging the line. We diagnose first, then recommend — so you don't spend $400 on a mesh that wasn't the answer. Local Perth team, sister brand Cipher Connect for the connection itself.
Sound familiar?
Eight things we hear most often from Perth households. Almost all of them have a fix that doesn't involve another monthly bill.
Wi-Fi & internet, sorted properly
Most jobs are one or two of these. We start with the diagnostic and recommend only what actually fixes the problem you came to us with.
Diagnose first.
Then — only then — spend.
The internet sells you mesh systems, modem upgrades, plan changes, network extenders. Half the time, none of them are what your house actually needs. We start with a 30-minute diagnostic, tell you what's actually wrong, and recommend the smallest fix that solves it. Sometimes that's “move the modem to the hallway”, free.
- ✓ Real measurements, not guesswork
- ✓ Honest assessment of whether you actually need to spend
- ✓ Fixed-price quote before any kit is bought
- ✓ No commission on hardware brands — we just pick what fits
Throw money at the modem and hope
Most Wi-Fi “upgrades” happen without a diagnostic. The result is a more expensive plan, a more expensive modem, and the same dead spot in the bedroom.
- Buy whatever the carrier is upselling this month
- No measurement of what's actually wrong
- Mesh installed by “the cabling guy” on autopilot defaults
- Same family fighting over the same problem in 6 months
- When NBN drops, you're on hold for 90 minutes
Diagnose, design, fix the actual thing
Same problem, very different process. Often a smaller and cheaper fix than expected, with a clear answer about why it's the right one.
- Site survey, signal map, real speed measurements
- Plain-English explanation of what we found
- Smallest fix that solves it — plus a quote, written down
- Properly configured kit, documented for next time
- NBN dispute? We handle the carrier conversation
What's actually available at your address?
Half the “upgrade your NBN!” emails apply to your address. Half don't. The truth lives in four places, and we check all of them before recommending a single thing.
Tell us what's
not working
A 30-minute review on-site or over video. We'll bring real measurement tools, run a site survey if it's in-person, and come back to you within 3 working days with a written recommendation and a fixed-price quote.
- ✓ Real site survey, not guesswork
- ✓ Plain-English writeup within 3 working days
- ✓ Fixed-price quote before any work or kit
Local team,
direct NBN access,
and zero hardware kickbacks
Most home Wi-Fi installers either come once and leave, or are tied to one product they're trying to upsell. Res-Q is your local Perth IT team — and Cipher Connect, our sister brand, gives us direct wholesale access to NBN. Same humans across the install, the dispute, and the “why is it slow tonight” phone call.