Tech trouble at home?
We'll sort it.

Most days, the same day. Remote support can often start within the hour. Onsite visits are usually within one to two business days, depending on where you are in greater Perth and how urgent it is. If you're in real strife — locked out, hacked, can't work — say so when you call and we'll prioritise.

Depends on what's going on — but you'll know the likely cost before any work starts. We charge by time for most things (remote and onsite have different rates), and we have fixed prices for common jobs like new computer setup. If something turns out bigger than expected, we stop and call you before adding to the bill. No "while we were at it" surprises.

Not usually. Most software, account, email, and Wi-Fi-config issues we sort remotely. For hardware problems — won't turn on, broken screen, water damage — you can drop it to our Claremont workshop, or we can arrange an onsite visit. We'll tell you which makes most sense.

Yes — both. Plus iPhone, iPad, Android, smart home gear, printers, scanners and pretty much anything else that connects. If we genuinely don't support something, we'll tell you honestly and point you somewhere that does.

Stop using the affected account, don't click anything else suspicious, and call us. We'll walk you through securing the account, checking for damage, getting back into things you've been locked out of, and tightening up so it doesn't happen again. Don't be embarrassed — it happens to careful people, not just careless ones.

Almost always, yes. The fix usually isn't "buy a faster internet plan" — it's the access point, where it's placed, what's interfering, or whether you need a mesh setup or a wired access point in the back of the house. We diagnose first, then recommend — no upselling routers you don't need.

Maybe — but probably not yet. A surprising number of "slow" laptops just need an SSD, more RAM, a clean-up of background apps, or simply more space on the drive. We check first, tell you honestly whether it's worth fixing, and only suggest replacing it if the maths doesn't work.

Yes. We treat your data like it was ours — that means we don't go poking around, we keep things confidential, and if a job involves backup or transfer, we agree on what stays and what gets removed before we start. Most of our techs have been here years and a lot of our customers have been with us almost as long. That trust matters to us.

Our workshop is in Claremont. We do onsite work across most of greater Perth — central, western suburbs, northern and southern beaches, and most areas in between. If you're a bit further out, just ask — we'll be honest about whether onsite makes sense or whether remote is the better call.

Never. A lot of our home customers came to us specifically because someone else made them feel rushed or talked-down-to. We explain things at your pace, in plain English, and we're patient with the same question being asked twice. If we can't explain something simply, that's on us, not you.