Modern phone systems
are software
VoIP, 3CX, cloud PBX, SIP trunking. The hardware in the comms cupboard matters less than how the system routes calls, integrates with the rest of your tools, and behaves when someone calls reception at 9.47am on a busy Tuesday. We install, configure and support phone systems the same way we look after the rest of your IT — because increasingly, they are.
The phone problems Perth businesses keep raising
Phone systems shouldn’t need this much attention. The complaints are remarkably consistent — and almost all of them come down to a phone system designed in isolation from the rest of the business.
A phone system that fits the way your team works
Modern business phones are software. The pieces below are the components we configure depending on what your team actually needs — not a one-size template.
Calls that land
where they should
The best signal that a phone system is well-configured is that nobody notices it. Calls reach the right person quickly. Transfers don’t drop. Voicemails arrive somewhere useful. Reception isn’t the bottleneck for every transfer in the building. That’s what we set up.
- ✓ Calls routed by time, skill, or availability — not just round-robin
- ✓ Wait-time monitoring with alerts when queues build up
- ✓ Mobile twinning so home/office is invisible to the caller
- ✓ Voice traffic prioritised on the network (QoS) at install
What a modern phone system actually looks like
Live dashboard view. Active calls, current queue, today’s volume, agent availability — all on one screen. This is 3CX configured for a typical Perth SMB reception team. Yours, set up the way your team actually works.
Reception desk
LiveTuesday 14 May, 10:42 AM · Perth office
Stylised representation of a typical 3CX deployment we set up for Perth SMBs. Your dashboard, configured to surface what matters to your team — not 47 panels of telco jargon.
Phones bought as a phone product
A separate vendor, a separate contract, a separate support number. Fine until the phone system needs to talk to the rest of your IT — which is now, basically all the time.
- Phone vendor doesn’t know your network or firewall
- Can’t configure QoS on your network — that’s “your IT person’s job”
- CRM and M365 integrations are an extra add-on if available at all
- When the line drops, two suppliers each blame the other
- Adding a new staff member means two onboarding calls, not one
Phones as part of one IT stack
Same team that runs your computers, M365, network and cybersecurity also runs your phones. The design decisions get made once, by people who know what else is on your network.
- Network QoS designed for voice at install, not bolted on
- CRM & M365 integrations as standard, not extra
- One support number when something goes wrong
- Staff onboarding includes phone, email, M365 in one process
- Security configured in the network design, not after
Four pieces, working together
A modern phone system isn’t one product — it’s four layers that have to be configured to work as one. Most phone-system failures we’re asked to diagnose come down to one of these four being misconfigured or skipped entirely.
Tell us what’s
frustrating now
A focused review of your current setup. We’ll look at what you’ve got, what it’s costing, where the bottlenecks are, and what a sensible next step looks like. Most reviews end with two or three small fixes that don’t require replacing anything.
- ✓ Full audit of your current phone bill & contracts
- ✓ Network & QoS check — the most common quality issue
- ✓ Written recommendation within 3 working days
The phone system,
the network it runs on,
and the team behind both
VoIP only works well when the network underneath it is configured for voice. Most Perth phone-system installers don’t touch the network. Res-Q does both — because the same team that runs your network is the team installing your phones. Fewer suppliers, no finger-pointing, one accountable provider.