One local team
owning your business IT
Most Perth businesses don't have an IT department — they have us. Res-Q IT is a Claremont-based team that quietly runs the technology your business depends on, every day. Documented, monitored, supported and improved — by people you can actually call.
The IT situations we see most often
Most businesses don't come to us when everything's fine. They come when one of these has finally tipped over the edge.
For most Perth businesses, IT isn't a department — it's us
Big companies have an internal IT team. The rest of you don't — and shouldn't have to. What you need is the function of an IT department: someone who knows your environment, picks up when something breaks, monitors the things that matter, documents the rest, and improves it over time.
That's exactly what Res-Q IT is for the businesses we look after. One local team, accountable for the whole thing — no finger-pointing, no handovers between vendors, no "I'll have to escalate that."
Eight things one local team should be doing
If you're paying for "IT support" and not getting these, something's off. Here's the work we actually do.
Book a Business
Technology Review
A structured conversation about where your IT actually is today, where the risks sit, and what the next twelve months should look like. No sales pitch — a written summary you keep, whether we work together or not.
- ✓ Where things stand today, in plain English
- ✓ Documented risks, gaps and priorities
- ✓ A 12-month technology roadmap
- ✓ No lock-in, no hard sell, no obligation
The invisible work, made visible
Most of what a managed IT relationship delivers happens quietly in the background. Here's what we actually do for the businesses we look after — so you can see the value before you ever need to call.
- Device health, updates & security status
- Server health, storage & backup success
- Sign-in activity & account anomalies
- External sharing, forwarding rules & admin changes
- Devices, servers & network layout
- Users, groups, licences & admin contacts
- Suppliers, accounts & renewal dates
- Decisions, exceptions & the reason behind them
- One support number for your whole environment
- Each request owned by a named technician
- Tracked status & clear written outcome
- Follow-up where the fix has wider implications
User access, owned end-to-end
In most businesses, the biggest IT risk isn't a dramatic breach — it's quiet drift. People join, change roles, leave, and the access they were given doesn't follow. We treat user access as a lifecycle and keep it honest at every stage.
- Account, mailbox & licence provisioned
- Group memberships matched to their role
- Sign-in protection enrolled before first use
- Welcome & setup confirmed with their manager
- Old group memberships reviewed & removed
- New permissions matched to the new role
- Mailbox delegations & sharing updated
- Change documented against the user record
- Sign-in disabled at the agreed moment
- Mailbox forwarded or converted as needed
- Files reassigned to a new owner
- Licence reclaimed & access fully removed
Everything to keep things running
For a predictable monthly fee, you get one accountable team running the day-to-day of your IT — without surprise bills every time something needs attention.
- Unlimited helpdesk & same-day business response
- Proactive monitoring of devices, servers & sign-ins
- Patching, updates & routine maintenance
- User onboarding, changes & offboarding
- Microsoft 365 administration & support
- Vendor coordination (one phone number for everything)
- Documentation kept current & quarterly reviews
Projects & specialised work
Some work doesn't belong in a monthly support plan — it's a one-off project, or a specialised service with its own scope. We're honest about the difference, and we quote it separately so there are no surprises.
- Office relocations & new fit-outs
- Server replacements & major migrations
- Cybersecurity uplifts & compliance projects
- New phone systems (3CX) & cabling
- Hardware purchases & warranty claims
- AI automation & workflow integration
Book a Business
Technology Review
Tell us a bit about your business and your current IT setup. A senior technician will be in touch — usually within one business day.
- ✓ No hard sell — just a straightforward conversation
- ✓ Written summary of findings provided
- ✓ No lock-in or commitment required
One local team, accountable
for all of it
We're not a national reseller and we're not an offshore helpdesk. We're a Claremont-based team that knows every business we look after — what's installed, who works there, what's coming up next, and what to do when something breaks.
Real Perth businesses, real outcomes
Their business name says it all, Res-Q IT. Generously spent time setting up our new emails, web-based platform and advising on cybersecurity — essential skills and in-kind support our charity is so grateful for.
We've utilised the services of Res-Q IT for a number of years and have found the team extremely professional and knowledgeable. The service is second to none — any issues we encounter are dealt with in a very timely manner. We would have no hesitation in recommending them.
A professional IT team with strong skills across hardware, software and management systems. Their ability to see the bigger picture in what solutions deliver the best value, while being extremely patient to explain, makes them a compelling champion to have on your side.