Business internet isn’t
home internet at the office
Same NBN signs out the front, very different products. Business plans come with SLAs, priority support, static IPs and the option of failover so your team doesn’t lose a day’s work when something happens. We supply through our sister brand Cipher Connect and look after the whole picture — right through to the firewall, switches and Wi-Fi behind it.
Business connectivity problems Perth keeps raising
Most businesses sign up for internet using the same logic as their home plan: how fast, how cheap. Business internet has a different cost-benefit, and these are the eight scenarios where it shows.
Eight kinds of connection — we’ll match the right one to your office
Different sites suit different connection types. The right answer depends on what’s available at your address, how many people work there, what they’re doing, and whether you can afford an hour of downtime. We’ll work that out before recommending anything.
When the line drops,
calling the telco isn’t your job
The single biggest reason businesses move their connection to us isn’t price. It’s that when something happens — a fault, an upgrade, a billing query, a port-in — we deal with the carrier. You call us. We call them. Your job stays your job.
- ✓ Faults raised with the carrier on your behalf, with reference numbers
- ✓ Updates pushed to you proactively, not on request
- ✓ Monthly check-ins on usage, performance & spend
- ✓ All bills audited annually for hidden creep
Your connection, watched 24/7
This is what we see when we monitor a managed business connection. Live speeds, uptime, latency to the services your team uses, failover status. When something happens, we know before you do — that’s how the carrier conversation stays in our court.
Perth office — Primary fibre 1 Gbps
OperationalTuesday 14 May, 10:42 AM · 14d uptime · auto-refresh 30s
Stylised view of how we monitor managed business connections. Real dashboards show live data — set to alert us before users notice problems, so we can be on the phone to the carrier while you’re still focused on your day.
Bought on speed and price
Fine for a family. Common shape we find at SMBs that grew quickly and never upgraded the connection.
- Best-effort traffic class — shaped during peak hours
- Standard residential support queue (often 1–3 days for resolution)
- No SLA — no contractual restoration target
- Dynamic IP, unsuitable for VPN, vendor systems, remote desktop
- No failover, no monitoring, no proactive alerts
Bought on availability and accountability
The same physical line, treated differently by the carrier — and managed differently by us.
- Priority traffic class — no congestion shaping
- Business support queue with target response & restoration windows
- Contractual SLA with credit if missed
- Static IP included — VPN, remote access, CCTV all work properly
- 4G/5G failover available, monitored, automatic
Plan it before. Manage it during. Learn from it after.
Connections aren’t set-and-forget. They’re a service we run, monitor and review — not a box we install and abandon. Four ongoing phases, repeated every year for every business connection we manage.
Tell us about
your current setup
A 30-minute review of your current connection, contracts and pain points. We’ll bring address-level data on what’s available now and what it would cost — including options you may not have been offered.
- ✓ Address-level options summary (what’s actually available)
- ✓ Current-bill audit (find redundancies)
- ✓ Failover cost-benefit assessment
The connection,
and everything
that runs on it
Most ISPs sell you a line and walk away. Cipher Connect is Res-Q’s telco arm — we sell you the line and stay with it. Same team across the connection, the firewall, the switches, the Wi-Fi and what your team actually does with all of it. One accountable provider when something goes wrong.