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Backup & Business Continuity

When you need your data back,
you need it back

Backup isn't really about copies — it's about recovery. Res-Q IT designs, monitors and tests backups for Perth businesses so that when ransomware, accidental deletion, hardware failure or a Microsoft 365 mistake happens, you're not hoping it works. You already know it does.

Review Your Backup Setup Talk to Res-Q IT
5.0 Google 73 reviews
Based in Claremont, WA
Tested restores, not assumed
Ransomware-resistant retention
WHAT YOUR BACKUP NEEDS TO HANDLE Ransomware & encryption attacks Clean restore from immutable copies Accidental & malicious deletion Files, mail, Teams, SharePoint — restored fast Hardware failure & theft Servers, devices, drives — replaced and restored Microsoft 365 retention gaps M365 isn't a backup — we treat it that way Site outage & cloud failure Documented runbooks · known recovery time Res-Q IT One team accountable for recovery, not just copies
Backup situations we see most often

The questions you don't want to ask too late

Backup is one of those things businesses assume is working — right up until they need it. These are the gaps we find when a business has its first real recovery moment.

No-one has ever tested a restore
A backup that's never been restored is a guess. We've watched businesses discover their backups didn't actually contain what they thought — at the worst possible moment.
No-one is sure what's actually backed up
Some files? All files? Just the server? What about Microsoft 365? What about that critical line-of-business app? If you can't list it, it isn't really protected.
Ransomware could reach the backups
If the same network credentials that run your business can also reach the backup, ransomware can too. Modern backups need immutability and separation.
Microsoft 365 is assumed to be a backup
Microsoft 365 is resilient, but it isn't a backup. Deleted mail, deleted files and ex-staff data have retention limits — and Microsoft is explicit that recovery is your responsibility.
No-one knows the recovery time
"How long will it take to be back up?" is the first question after an incident. Without a documented recovery plan, the answer is a guess — usually an optimistic one.
Quiet failures — no-one's checking
Backups fail. The question is whether anyone's watching. A backup that hasn't run for three months is the same as no backup — except worse, because it gives false confidence.
Ex-staff data lost the day they left
When someone leaves and their account is deleted, their mailbox, files and history can vanish quickly. Without a deliberate retention plan, important records go with them.
No-one's run a recovery exercise
Restoring one file is one thing. Restoring the whole environment after a real incident is a different exercise — and most businesses have never practised it. We change that.
The reframe

Backup is recovery — not just copies

Most "backup" conversations are about storage — what's being copied, where, how often. Those are necessary questions, but they're not the important one. The important question is recovery: when something goes wrong, how quickly can you actually get back to work?

A backup that's never been restored isn't a recovery plan — it's a hope. We design backups around the recovery moment: what gets restored first, how long it takes, who runs the process, and how you keep working in the meantime.

An incident Ransomware · deletion · failure Res-Q IT recovery process Documented · tested · owned end-to-end Data restored From clean copies Team working Back online quickly Business running Operations preserved RECOVERY THAT WORKS · BECAUSE IT'S BEEN TESTED
Our backup & recovery promise
When something goes wrong, you'll have a restore — tested, current, and ready before you needed it.
Talk to us
What's included

Backup, designed around recovery

Eight practical pieces of work — not a single product, but a complete recovery posture across the whole business.

Backup Strategy & Design
What needs backing up, how often, where it lives — built around what your business actually needs to recover, not just default settings.
Server & Endpoint Backup
On-premise servers and business devices backed up properly — locally for speed, off-site for safety, monitored every day.
Microsoft 365 Backup
Mail, OneDrive, SharePoint and Teams backed up beyond Microsoft's default retention — protected from deletion, ransomware and ex-staff cleanup.
Ransomware-Resistant Retention
Backups kept immutable and separated from production credentials — so ransomware that hits the business can't follow its way into the recovery copy.
Tested Restores
A restore that hasn't been tested is a guess. We run real restore tests on a schedule — and document the results so the recovery time is real, not theoretical.
Recovery Runbooks
Written, plain-English instructions for the recovery scenarios that matter — so the right thing happens fast, even at 6 AM on a Saturday.
Recovery Time Planning
How long it actually takes to be back working — by service, by scenario — so you can plan around real numbers, not optimistic ones.
Daily Monitoring & Reporting
Every backup job watched every day. When something fails, we know — and you'll see it in the monthly report alongside what we did about it.
Get a real answer about your recovery posture

Book a Backup
Health Check

A structured review of what's actually being backed up today, where the recovery gaps sit, how long a restore would really take, and what one good year of work would change. Written summary you keep, whether we work together or not.

  • ✓ What's protected today (and what isn't)
  • ✓ Microsoft 365, server & device coverage
  • ✓ Ransomware-resistance & immutability check
  • ✓ Realistic recovery time, by scenario
Book a Backup Health Check Talk to Res-Q IT
What Res-Q IT actually does

The recovery work, made visible

Backup is mostly invisible — until it isn't. Here's what we actually do behind the scenes so the recovery moment is calm, not chaotic.

What we back up
Everything you'd actually need to recover
Not just the obvious things. We sit down with you, work out what the business genuinely depends on, and design backup to cover those — including the systems people forget about until they're gone.
  • On-premise servers & line-of-business apps
  • Microsoft 365 mail, files, Teams & SharePoint
  • Critical workstations & mobile devices
  • Cloud services, configurations & admin records
What we document
Recovery runbooks, not a black box
Your recovery plan written down in plain English — what gets restored, in what order, by whom, how long it takes, and what the business does in the meantime. Reviewed and kept current.
  • Recovery scenarios & restore order
  • Realistic recovery times by service
  • Critical contacts & vendor escalations
  • What to tell staff and customers while we restore
What we've tested
Restores we've actually run — not just hoped about
A restore that's never been done is a guess. We run real test restores on a schedule, document the results, and adjust the plan when reality doesn't match the design.
  • File-level restore tests, monthly
  • Full-server restore tests, quarterly
  • Microsoft 365 restore drills, by item type
  • Documented test outcomes & timings
Backup

Get the data back

Backup is the technical layer — copies of your data kept somewhere safe, ready to be restored. It answers one question: can we get this file, this mailbox, this server, or this whole environment back?

  • Server, device & on-premise backup
  • Microsoft 365 mail, files, Teams & SharePoint
  • Off-site & immutable retention
  • File-level & full-system restore
  • Tested, monitored, documented
  • Ransomware-resistant by design
Business continuity

Keep the business running

Business continuity is what happens around the backup — the plan, the runbook, the priorities, the people. It answers a bigger question: how do we keep operating while the recovery is happening?

  • Critical service prioritisation
  • Recovery runbook in plain English
  • Communications plan (staff & customers)
  • Vendor & insurance escalation paths
  • Documented recovery time by scenario
  • Annual review & tabletop exercise
Review your continuity plan →
Get in touch

Book a Backup
Health Check

Tell us a bit about your business and what's currently being backed up. A senior technician will be in touch — usually within one business day.

  • ✓ No hard sell — just a straightforward conversation
  • ✓ Written summary of findings provided
  • ✓ No lock-in or commitment required
Prefer to call? (08) 6555 6500 or email

We'll respond within one business day. No hard sell. Privacy policy.

Why Res-Q IT for backup & recovery

Recovery owned, not assumed
by a real local team

Recovery isn't really a product — it's a relationship. When something goes wrong, you don't want a vendor on hold; you want the team that already knows your environment to be quietly fixing it. That's the work we do every day.

5.0★
73 Google reviews
2009
Founded in Perth
1hr
Business response target
About Res-Q IT →
Recovery, tested in advance
We run real restore tests on a schedule — and document the results. So when the moment comes, you're not finding out for the first time whether backup actually works.
Ransomware-resistant by design
Backups kept immutable and separated from production credentials — so an attack that hits the business can't follow its way into the recovery copy.
A real recovery plan, not a vendor PDF
Runbooks written in plain English for your business — what gets restored, by whom, in what order, and how long it takes. Reviewed every year, updated when reality changes.
What business clients say

Real Perth businesses, real outcomes

★★★★★

The Res-Q team has saved our business when we had no hope and no light at the end of the tunnel of disaster and frustration. Their managed backup gives us peace of mind knowing that our data is secured at the local datacentre.

Ian Williamson
Director · Call Out Electrical Services
LinkedIn Recommendation
★★★★★

Came to the rescue alright. Good communication and speedy results. The team responded promptly to recover data from a dead iMac and migrate it to a new machine — exactly what we needed when we needed it.

Janette Offermann
Carringtons WA · iMac data recovery
Verified Customer Review
★★★★★

Responded promptly to the request and demonstrated efficiency and professionalism, resulting in a positive outcome. Needed deleted information recovered, and the team made it happen quickly.

Patrice Ashwood
Retirees WA · Data recovery
Verified Customer Review
Related services

Recovery sits inside a bigger picture

Backup works best when it's joined up with the rest of your IT — not bolted on.

Managed IT Support
One local team owning your whole business IT — including the backup that keeps it recoverable.
→
Cybersecurity
The other side of the same coin — preventing the incident, so the backup is the last line of defence, not the first.
→
Microsoft 365 & Cloud
Where most of your business data actually lives now — managed properly, including the backup gap most businesses miss.
→
Protection Agent
Our starting-point assessment — visibility, monitoring and protection that catches problems before they ever need a recovery.
→
From the blog

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